Boosting Employee Satisfaction and Retention

Industry: BFSI

Challenge:

Our client faced declining employee satisfaction and loyalty, with issues in communication, appraisal processes, and recognition of contributions. These factors led to low morale and high turnover, especially in IT, D2C, and Customer Care departments.

Solution:

Based on our study findings, we developed a targeted action plan:

Enhanced Communication: Introduced regular updates and feedback channels.

Revised Appraisal Process: Made the appraisal system more transparent and aligned with employee expectations.

Recognition Programs: Launched programs to celebrate employee achievements and build a culture of appreciation.

Training Opportunities: Expanded training to support skill development and career growth.

Research Methodology:

Online Surveys: Surveyed 3,024 employees across 26 satisfaction parameters.

Market Analysis: Reviewed industry benchmarks to apply best practices.

Impact:

The HR team was able to address employee satisfaction through strategic initiatives can improve workplace culture, retention, and performance, positioning the client as a more attractive employer in the competitive health insurance sector.